Terms & Conditions

Business Details:

Liz Samways
Leeds UK
Tel: 07801533510
email: [email protected]

Products:
Jewellery is made using sterling silver, copper and semi-precious stones as stated on individual item description.

All items hand made by me and as such no two will be exactly the same. Findings (jump rings, chains, earwires) are bought in unless otherwise stated.

Unless otherwise stated, silver is not hallmarked as under the legal weight for UK hallmarking.


Product Descriptions & Photos
Photos are taken to give as an accurate representation as possible of the item. Please bear in mind that photos are close-ups and pay attention to the dimensions given in the item description. Different monitors or printers may make colours appear slightly different to the actual colour.

All items are handmade individual pieces and will vary slightly, even within same design. Where different versions exist I will show this in additional photos. Unless you request a specific item from an additional photo I will send the item from the main photo.

Being naturally formed, the stones I use vary slightly in colour.

You have the right to cancel your order if not satisfied with the item you receive (see below).

Ordering

Prices are given in UK pounds. No VAT is payable as I am not VAT registered.

Payment on placement of order, through Paypal. If you would prefer to pay by cheque please contact me.

In the unlikely event of the item ordered being unavailable, I will contact you to to offer an alternative, or give you the option of cancelling your order with immediate refund.

On receipt of your order I will send you email notification confirming order, my details and your right to cancel etc. You will also receive confirmation from Paypal if applicable.

Despatch of items
Items will be packaged as stated in description or if not stated within appropriate packaging.

Items will be sent in jiffybag which may be recycled as I try to recycle where possible.

On receipt of funds from Paypal I will despatch item within 2 working days. In the case of cheque payment it will be within 2 working days from clearance of cheque.

For personalised orders or commissions I will contact you to advise of despatch times as these items will obviously take longer.

Your right to cancel:

You have 7 days to cancel, from the day after receiving goods.

If you decide to cancel you must inform me by email of your cancellation.
You are responsible for returning goods to me and for the cost of return.
The item must be returned undamaged and in its original packaging (ie gift box/bag).
On receipt of returned item I will process a refund through Paypal or by cheque, as appropriate to original payment method, including initial postage costs.
Please note this right to cancel does not apply to personalised or commissioned items.

In the case of wrong or faulty items you should inform me of return of the item and I will refund item, postage and return costs on receipt of returned item.

Copyright

All items are originals created by me. Please do not copy my designs, they are protected by copyright.

You are welcome to use images in blogs etc but please contact me first.

Internet Policy:
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